Help Center

ACCEPTED CURRENCYS

ZALAIH proceesses payment in the following currencies in the following countries meaning no International Transaction Fee will be charged by your bank.

• Australian dollar (AUD)
  
• Canadian dollar (CAD)
  
• Denmark Krone (DKK)
  
• Euro (EUR)
  
• Hong Kong dollar (HKD)
  
• Japanese yen (JPY)
  
• New Zealand dollar (NZD)
  
• Pound sterling (British pound) (GBP)
  
• Singapore dollar (SGD)
  
• United States dollar (USD)

Orders made in countries outside of this list will be processed in AUD and will be processed at the exchange rate available by our payment provider at the time of sale. Please check with your bank to see if you are charged International Transaction fees. 

CREDIT CARDS

We accept Visa, MasterCard and American Express. 

PAYPAL, APPLE PAY, GOOGLE PAY

PayPal express feature is available to speed through the checkout.

Apple Pay feature is available for a one click checkout 

Google Pay feature is available for a one click checkout

STORE-CREDIT AND GIFT CARDS

You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 12 months and may not be combined with promotions. 

AFTERPAY (Australian and New Zealand customers only)

Afterpay is an interest free payment plan option where you can spend up to $1,000.

Only available for customers over the age of 18 years of age. 

ZIP PAY (Australian customers only)

ZIP PAY is an interest free payment plan option. Please see partners website for more details and to see if you are eligible.

Only available for customers over the age of 18 years of age. 

LAYBUY (Australian and US customers only)

LAYBUY is an interest free payment plan option. Please see partners website for more details and to see if you are eligible.

Only available for customers over the age of 18 years of age. 

Your Privacy and Security is very important to Zaliah, any details given to us remain private and information supplied is not shared or sold to third parties. Zaliah uses Shopify for the cart and payment systems. Shopify is one of the most secure payment systems in the world and endeavours to make their platform more secure every day. Through Shopify, the Zaliah website is protected with the highest level SSL certificate. SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. 

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

Unfortunately, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team ASAP by clicking the live chat button in the bottom right hand side. We pack and ship orders daily so cannot guarantee your requests can be made.

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse. 

For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.

Our prices shown on our website are inclusive of GST, which is a tax only applicable for Australian purchases. 

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

ZALIAH reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. 

Australia and New Zealand Shipping 

If you would like next day shipping on your order please use the live chat in the bottom right to alert our team. **Orders need to be placed by 1pm AEST to quality**

International Shipping 

You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.

When making a purchase with ZALIAH PTY LTD you acknowledge that you can not obtain a refund on your purchase, however we happily exchange for size or another style. If you order the incorrect size, it's faulty or would like to swap your purchase for another item we are happy to exchange within 14 days. Please click here and follow the steps to make an exchange.

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands, Brunei, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Polynesia, Grenada, Guatemala, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kiribati, Madagascar, Martinique, Montserrat, Nauru, Netherlands Antilles, Nicaragua, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saudi Arabia, Sint Maarten, Solomon Islands, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Syria, Timor-Leste, Togo, Tokelau, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uruguay, Uzbekistan, Venezuela, Wallis & Futuna, Yemen

Making a Return / Exchange is super easy! 

Simply click the make an exchange button in the footer of the site or click here and fill out the required information. 

Please ensure your return is sent via a prepaid and traceable postal service. ZALIAH is not liable for the loss of garments being returned.

The return address will be provided once you complete making your return on our online returns portal.

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment. Please email faulty@zaliah.com

If the product is confirmed to have a manufacturing fault, we will repair or replace the item for you immediately. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions we will reject your return / exchange.

The following rules and regulations apply to all visitors to or users of www.zaliah.com.au, www.zaliah.com

This Website is owned and operated by Zaliah Pty Ltd (ABN: 72 806 559 182) trading as Zaliah. By using this website, you agree to be bound by the below terms and conditions. Zaliah website and all of its contents are the property of Zaliah and are protected by law.

All prices listed are accurate to the best of our ability. In the rare case, an item is incorrectly listed, Zaliah reserves the right to refuse to sell the item at the listed price.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, a discovery of an incorrect item price, or any other reason, as we see fit.

Please further note that www.zaliah.com shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, with proof of receipt, Zaliah shall issue a credit to your credit card account in the amount charged.

Each order, acceptance of each order and the supply of products by Zaliah pursuant to an order shall be governed by these terms. These terms constitute the entire understanding between you and Zaliah in relation to any products ordered and supplied through this website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions and images provided on this website or otherwise communicated to you are for guidance only. Nothing contained in any such description or image shall form any part of these terms.